PressOne Africa has unveiled its Call AI service, an innovative AI-driven tool that analyses customer calls in real-time.
The service allows businesses to instantly detect and swiftly address customer grievances. In doing so, it not only prevents customer churn but promotes repeat business – a critical driver for sustainable revenue growth.
Speaking on the new service, Mayowa Okegbenle, CEO of PressOne Africa said, “Small businesses are pivotal to our economy, and equipping them with growth-enabling tools is vital. Our Call AI solution empowers them to anticipate and respond to customer needs promptly, ensuring customer loyalty and facilitating business growth.”
Before Call AI, businesses solely relied on call notes and missed out on understanding unsatisfied customers who ended calls unresolved. With PressOne Africa’s Call AI, businesses can utilise advanced technology to translate customer sentiments into actionable insights, fostering customer loyalty and catalysing revenue growth.
PressOne Africa’s Call AI seamlessly integrates into the PressOne cloud-based phone system and is also available as a stand-alone solution. This flexibility ensures businesses, regardless of their existing setups, can leverage the benefits of real-time customer insights.
“Utilising our technology, small business owners can keep a pulse on their customer sentiments, without needing to be in the office.” adds Unoma Adeyemi, Co-founder of PressOne Africa. “This is critical in today’s economy, where creating loyal customers contributes more to business growth than acquiring new ones.”
