Vault Hill, a company specializing in blockchain, immersive technology, and artificial intelligence (AI), has formed…
Browsing: Customer Service
Uber, in collaboration with Mitsubishi Electric and autonomous robotics startup Cartken, is introducing a self-driving…
Google is working on a new feature within its Search function aimed at eliminating the…
Telkom has introduced a fleet of six electric vehicles (EVs), known as Telkom T-Connect vans,…
Cue has announced raising $500,000 in pre-seed funding to accelerate its mission to help businesses…
PressOne Africa has unveiled its Call AI service, an innovative AI-driven tool that analyses customer…
Transforming customer experience enables you to gain customer loyalty, attract prospective clients, and build a…
Zoom has reached a definitive agreement to acquire Solvvy, a leading conversational AI and automation…
Absa Bank has signed a long-term contract with Salesforce, a global leader in customer relationship…
IBM has launched new Artificial Intelligence (AI) and automation facilities in IBM Watson Assistant built…
TransUnion, global information and insights company has partnered with Fincheck, a leading South African fintech…
MultiChoice has rolled out its new DStv Rewards programme, which gives subscribers the ability to…
Black Friday is a major shopping event each year, where consumers have traditionally flocked to…
Safaricom has announced the launch of a new Skiza Advertising platform that aims to provide…
Despite businesses closing or operating at reduced capacity during lockdown, customer support teams faced unprecedented…
Kauai has partnered with Vodacom to provide the mobile network’s customers with free smoothies and other healthy…
By Mark Wilson, Managing Director at SYSPRO Africa What should customer experience (CX) look like…
MTN has announced that its customers will be able to access an exclusive offer to…
Vodacom is introducing the VodaBucks Rewards Programme as a single platform that rewards customers for…
MTN has announced it now offers a month-to-month payment option on its SIM-only packages. The…