InnovationVillage recently had an interview with Amy Muoneke, CEO of bus.com.ng.
The Interview….
InnovationVillage (IV): When was bus.com.ng launched?
Amy Muoneke (AM): Bus.com.ng has been operational since June 2013
IV: Is it fully owned by Spark.ng?
AM: Bus.com.ng is a Spark.ng owned company
IV: How many bus companies are on the platform presently?
AM: We currently have over 65 bus operators on our platform.
IV: How does an individual make use of the platform?
AM: Customers can book their bus travel tickets online at bus.com.ng or via phone (Call or Flash 080 30 500 600)
IV: What difference does the platform’s service offer that normal ways of paying for buses don’t?
AM: We create the convenience of booking and paying for bus travel ticket at the comfort of ones office, home etc. Booking through us alleviates the traditional stress associated with bus travel ticket purchase, where the customer has to get to the bus park at least 2-3hours early to queue in line without any guarantee of buying a travel ticket.
We offer a variety of payment options to customers, they can use either of the following: (1) Bank Deposit with three bank options (2) Cash on Delivery – we send our dispatch rider to collect the payment (3) Interswitch / Online transfer (4) payment at any PAGA agent location
IV: What challenge is the platform facing?
AM: Our booking engine is not experiencing any challenges at this point.
IV: From what platform are visitors using most?
AM: Desktop
IV: What is the agenda for 2014?
AM: Currently we only offer outbound trips from Lagos to over 200 destinations, but in a couple weeks we are launching operations from four (4) additional States in the country.
IV: Will apps be effective?
AM: We have an efficient and easy url, so apps is not in the discussion for now.
IV: What separates bus.com.ng from the rest?
AM: Our platform has the largest bus travel inventory in the country. We have inventory for over 65 operators on our platform, the next best booking company has less 20% of that. And same goes for the destinations that we offer.
We make it very easy for customers to pay by offering various payment options, this is not attainable with the next best bus ticket booking company. The summary is that we aggregate more trips and offerings for customers on our platform.
