The Nigerian Communications Commission (NCC) has declared that it is not planning to give telecoms subscribers any compensation for the poor quality of service being offered by the telecoms companies.
The decision of the commission follows calls by stakeholders in the sector that subscribers should benefit from the monetary sanctions imposed on three telecom operators for continuously providing such mediocre services.
According to the stakeholders, since subscribers suffered the problem for which sanctions were imposed, they should also share part of the sanction money to be paid by telecoms operators.
The NCC had earlier this week imposed a N647, 5 million on MTN, Glo and Airtel for breach of key performance indicators (KPIs) and poor quality of service for the month of January 2014.
Etisalat was however given a clean bill for meeting the key indicators.
Reuben Muoka, NCC Public Relations Officer said that the enabling act setting up NCC did not provide for such action.
He said: “The NCC act does not provide for direct compensation of subscribers by the commission. Part of our role as a regulator is to impose sanction when necessary and the money goes to government.
“If any subscriber wishes to seek compensation over poor service rendered by telecoms operators, they can go to court.
“As a commission, we are willing to assist any subscriber who decides to go to court to seek damages over the action of the telecoms firms.
“We would definitely assist such person in any way possible.”
