South Africa’s #1 Online Fashion Destination wins Best Customer Service, Best Shopping Process and 1st runner-up for Best e-Commerce Website
The uAfrica eCommerce Awards 2014 were recently held, with the aim of recognising and rewarding excellence in the field of eCommerce in South Africa. Online fashion retailer Zando was the biggest winner, with wins for Best Shopping Process and Best Customer Service, as well as the 1st runner up position for South Africa’s best eCommerce website.
Zando.co.za, South Africa’s number one fashion destination, has been the most successful company in this year’s uAfrica eCommerce awards. Zando is the only company to win 2 categories, walking away with Best Shopping Process and Best Customer Service, as well as the 1st runner up for South Africa’s best eCommerce website. Being the only fashion eCommerce player to have made it to the last round of the awards, Zando has secured their position as the undisputed online Fashion Destination for South Africans.
The Annual South African eCommerce Awards, held at the eCommerce Conference 2014, recognises and rewards excellence in the field of eCommerce within South Africa.
“The eCommerce Conference has been a huge success, and we have been overwhelmed by the response to our survey. We are thrilled to be able to congratulate our entrants, finalists and winners. Zando.co.za, winning both the Best Customer Service and Best Shopping Process awards, is a reflection of the 116 000 respondents to our survey. The results, affirmed by the uAfrica eCommerce awards jury, felt that Zando set the highest benchmark in relation to Customer Service and end-to-end Shopping Process,” said Andy Higgins, MD of uAfrica.
Grant Brown, Zando’s recently announced co-MD and COO said: “Since I joined the company in early 2012 we have consistently focused on Customer Service and Customer centric logistics. We have been committed to invest significantly into our processes, team and in house logistics to ensure the best possible user experience.”
The recognition of Zando’s shopping process can be directly linked to the company’s recent re-launch of its website. Zando’s IT and design team emphasized on page loading speed, a fully responsive website and the improvement of the overall shopping experience.
Sascha Breuss, CEO and co-MD adds: “It is only thanks to our incredible team and partners that we are able to make online shopping so easy. We promise to continue improving the experience for our customer and extend our product offering. Furthermore, “Customers can look forward to another “first time” innovation for the African market as well as closer cooperation with key partners for the benefit of our customers.”
