Vodafone Ghana has announced it is carrying out a massive expansion aimed at improving the quality of its service. The expansion it said would be carried out in new and existing sites.
With the ongoing expansion project, the network said it be deploying 403 coverage and capacity sites, and Core Network expansions using the latest state of the art technologies by the end of March 2014.
In addition to expanding the network’s reach in Ghana, it would also enhance quality and make it more reliable.
“This will boost business and customer experience and ensure an improved and seamless communication. Mobile customers will enjoy a faster and better data and voice experience,” the network said.
The Chief Technology Officer of Vodafone Ghana, Patricia Obo-Nai, believes network quality remains the biggest driving force of Ghana’s highly competitive telecoms sector.
“It is fundamental to customer satisfaction and loyalty and Vodafone is keenly aware of this. Over the years we have invested over 700 million US dollars into expanding our sites from an initial 300 in 2009 to about 2000 across the country,” she said.
“We’ve made a conscious decision to invest not just in our brand and market, but to build a network that is reliable, sound and stable. We are going to make sure that we are consistently reliable, and provide the best service.
“Our customers want to achieve a lot and require a very reliable connection to the people and things that are important to them. So they need a network that they can trust to provide great value.”
