Uber is rolling out a new way for riders to communicate with drivers enroute.
Hitherto, riders communicate with drivers either by calling or SMS. Now they can now send messages within the Uber App.
To chat with their driver en route, a rider should go to the Uber feed and tap “contact” and then “chat.” When drivers receives a chat from the rider, it will be read aloud to them. Drivers can acknowledge receipt with one tap to their app to send a “thumbs up” to their rider. That way, they can stay focused on the road. Both riders and drivers will see if their chats are delivered and read, helping to confirm the other actually received the communication.
The In-app chat is rolling out globally to both riders and drivers over the coming weeks. This is Uber’s first step towards leveraging real-time-messaging to enable seamless communication experiences for its customers and help them connect in both the digital and physical worlds.
3 Comments
This is a good development. Though, I don’t really think I understand the need for this. But, as long as it will be to the benefit of the riders, it ok then.
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This is interesting. I love this in-app. Communication made easy between the riders and the drivers.. This is great development.