Telecom Namibia has launched “The Jiva Tip-Off Hotline,” a confidential and secure platform where employees, stakeholders, and the public can report misconduct, violations of company policies, or unethical practices like fraud and corruption without fear of retaliation.
This initiative comes six years after a major scandal rocked the company, involving allegations of a fake NAB12 million (US$684,000) tender between Telecom Namibia and printing firm Canocopy. In 2018, several senior executives, including then-CEO Theo Klein, were suspended pending an investigation into the matter. The launch of the whistleblowing hotline, therefore, signals a renewed commitment from Telecom Namibia to reduce corruption thereby promoting ethical conduct at all levels of the organisation.
“The Jiva Tip-Off Hotline is a crucial step in our journey to build a culture of transparency and accountability,” says Stanley Shanapinda, CEO of Telecom Namibia. “It empowers our stakeholders to speak up against any wrongdoing, ensuring that we maintain the highest standards of ethical conduct.”
The hotline will be managed by an independent third-party provider, ensuring anonymity and confidentiality for those who report concerns. This is crucial for encouraging individuals to come forward without fear of retaliation. The platform will be accessible 24/7, allowing for timely reporting and prompt investigation of any alleged misconduct.
Telecom Namibia’s commitment to transparency aligns with broader efforts to improve governance and accountability in Namibia’s public and private sectors. This initiative is a positive step towards building trust and confidence in the company, which plays a vital role in the country’s telecommunications landscape.
This focus on transparency comes at a time when Namibia is actively investing in its telecommunications infrastructure. In April 2024, the Namibian government announced a $5.9 million investment to improve telecom infrastructure over three years. This project, spearheaded by the Ministry of Information and Communications Technology (ICT), aims to install 30 network towers across the country to bridge the digital divide and provide connectivity to underserved areas.
These efforts to improve infrastructure and enhance transparency are crucial for Namibia’s digital transformation journey. By ensuring reliable connectivity and promoting ethical conduct within the telecommunications sector, Namibia is creating an environment conducive to innovation, economic growth, and social development.
