Rain has launched a new mobile app called “My Rain”, which allows customers to manage their accounts…
Browsing: Customer Experience
Despite businesses closing or operating at reduced capacity during lockdown, customer support teams faced unprecedented…
FNB has announced that all of its standalone point of sale terminals (Speedpoint devices) will…
Aruba Networks, a Hewlett Packard Enterprise company (HPE), is now offering customers and partners tailored,…
By Mark Wilson, Managing Director at SYSPRO Africa What should customer experience (CX) look like…
CommunityWFM, a leading workforce management (WFM) software vendor announced a partnership agreement with Smartz Solutions to fuel…
Vodacom is introducing the VodaBucks Rewards Programme as a single platform that rewards customers for…
Delivery Hero SE, the world’s local delivery platform, has partnered with Mastercard to fully digitize…
In our always-on world, it is no surprise that customers expect an on-demand economy, counting…
The most innovative and convenient way to Self-RICA, especially with social distancing as the new…
In a recent announcement, Cisco details its intent to acquire ThousandEyes to enhance its network…
Ghanaian telecom operator, AirtelTigo has announced its partnership with popular mobile web browser Opera Mini…
Feeling exhausted of cleaning up after take-out or starving waiting at your table in restaurants?…
MTN has launched a WhatsApp channel to let its customers buy airtime and data bundles…
Business process outsourcing, or BPO, is a business practice in which one organization hires another…
MTN Nigeria is the first service provider in the region to deploy Nokia Cognitive Analytics for Customer Insight with Nokia Service Quality Manager (SQM) software.
My Web Self-Care, giving customers total control at their fingertips.
What is IoT? The Internet of things (IoT) is the network of physical devices, vehicles, and other…
In an ever changing and fast paced world where alternatives are rife, customer experience is…
ETISALAT Nigeria, the leading telecommunications company, has stepped up its customer experience innovation with the…