Ukheshe has announced a new appointment that will unlock value and drive rapid growth for the South-African fintech.
Lee Ziervogel, the newly appointed Chief Operating Officer atďďdd the fintech enablement company, Ukheshe, is a hands-on business leader with excellent people skills, who believes true business success requires solid, customer-centric ethics.
Her people-centric approach ensured her success as the President of Customer Delivery and Success at Ukheshe before stepping into the role of COO.
Commenting on her new role, Ziervogel says, “I was leading the part of the organisation that is responsible for ensuring we meet our promises to our clients. This needs to happen from several perspectives – regulatory and compliance, development, legal, marketing, and all the necessary cross-functional units. Delivering on promises to customers lies at the heart of every business success and something I look forward to carrying forward in my new role.”
Of course, this required Ziervogel to have a deep understanding of the organisation, which would eventing make her the ideal person to take on the role of COO.
As she noted, “My previous role entailed regularly meeting with all the unit heads, unpacking what they did, understanding what their offering was, establishing what they required to implement client solutions, and then putting together a framework that enabled visibility and reporting across all projects. Essentially, it meant looking after the customer journey from developing the ongoing relationship with the client to providing support and processes to ensure their success.”
Ziervogel is a trained Chartered Accountant, however her background gravitates towards a more people-centric approach. She has worked in multiple industries including financial services, technology and mobile, as well as the public sector and professional services where she led business transformation, and strategy execution, together with solution design and implementation.
According to her LinkedIn page, Ziervogel has a track record of driving business system transformation, strategy execution , solution design and implementation across various industries including SARS modernization, Affinion Mobile, and Discovery International|Vitality Group.
She’s able to effectively manage teams on the ground, while engaging and consulting at an executive level. She is creative and solution orientated with a flair for finance and technology.
Ziervogel’s new role will give her the ability to enable out-of-the-box solutions faster, she believes.
“I’m most looking forward to having the broad focus that will allow me to unlock value and drive rapid growth. And I am excited to work alongside the Ukheshe founders to drive a dream of enabling embedded finance through a world-class fintech platform.”
Ukheshe announced in August a new partnership with leading global payments provider, Paycorp to boost cardless cash withdrawals at Cash Express branded ATMs.
Earlier this year, the fintech achieved a Level One Broad-Based Black Economic Empowerment (B-BBEE) rating in South Africa.
B-BBEE is a government policy to advance economic transformation and enhance the economic participation of Black people — African, Coloured and Indian people who are South African citizens — in the South African economy.
