Samsung has released a statement saying the Galaxy S7 smartphone family is completely and totally safe and there are no battery issues with these devices.
The company was prompted to release this statement due to recent explosion reports of the Galaxy S7 and Galaxy S7 Edge.
Recall that few months ago, Samsung announced a worldwide recall of the Galaxy Note 7 due to this same explosion purportedly caused by battery issues. In fact, it had to halt the production of the Note 7 after replacements also exploded. Presently, only the S7 and S7 Edge remains in the Galaxy series.
According to the brief statement, Samsung stands behind the quality and safety of the Galaxy S7 family. There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage. Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident.
Even though Samsung cannot afford another crisis because its profit significantly nosedived by 30% due to the Note 7 recall and also its phone shipment declined by 14%. Hence, this statement is timely, new reports show that the global recall didn’t affect the brand.
