Safaricom, Kenya’s leading mobile network operator, has announced a scheduled maintenance outage for its M-Pesa services. The outage is set to take place on Tuesday, September 10, 2024, from 11:00 PM to Wednesday, September 11, 3:30 AM.
During the maintenance period, all M-Pesa services, including sending and receiving money, airtime purchases, and bill payments, will be temporarily unavailable. Safaricom has assured customers that all other services, such as calls, data, and SMS, will remain operational as usual.
The company has stated that the maintenance is necessary to ensure the continued smooth functioning of the M-Pesa platform and to provide customers with the best possible experience. The timing of the outage has been carefully planned to minimize disruption to customers.
This is not the first time Safaricom has announced a temporary shutdown of M-Pesa services for maintenance. In the past, the company has conducted similar outages to upgrade its systems and improve performance.
While the M-Pesa outage may cause inconvenience to some customers, it is essential for the long-term health and sustainability of the platform. By conducting regular maintenance, Safaricom can identify and address potential issues, ensuring that M-Pesa remains a reliable and efficient service for its millions of users.
In related news, Safaricom has clarified that it will continue to accept payments from Starlink, despite rumors that the company was planning to cancel the partnership. This clarification comes in response to concerns raised by customers about the future of Starlink payments in Kenya.
Safaricom has emphasized its commitment to providing a diverse range of payment options for its customers, including partnerships with international companies like Starlink. The company has assured customers that they can continue to use Starlink services without interruption.
