The Rwanda Government is considering implementing remote video visits for prisoners, enabling them to connect with their loved ones through digital platforms. This new approach seeks to modernise the conventional prison system by replacing in-person visits with virtual interactions.
During the third leadership retreat of the Rwanda Investigation Bureau (RIB), Minister of Justice, Emmanuel Ugirashebuja, disclosed the plans of the Rwanda Correctional Services (RCS) to implement e-visitations. He explained that this initiative is part of a wider effort to modernise the criminal justice policy. The proposed e-visitations aim to allow inmates to connect with their loved ones using video platforms, eliminating the need for in-person visits.
While specific operational details were not disclosed, the Minister assured that the RCS is actively working on developing the necessary infrastructure for this system.
The concept of video visitation involves the use of videoconferencing and CCTV systems to facilitate long-distance visits between inmates and their loved ones. The system was initially developed by Datapoint Corporation and was first installed at the Brevard County Jail Complex in Florida in 1995. It paved the way for similar installations worldwide, including the St. Lucie County Jail in Ft. Pierce, Florida, in 1996.
Examples from other countries provide insights into the process of implementing e-visits. For instance, in Sri Lanka, visitors are required to register their identities and apply for online visits. The registration process involves submitting official identity documents and once registered, visitors can reserve visiting time using their unique registration number, which must be certified by a prison officer.
Only one family member is permitted to register on behalf of the inmate, and sharing the registration number with others is strictly prohibited. Failure to comply can result in the suspension of visitation privileges. During video calls, the registered individual must be present, but others can join with the inmate’s consent. Prison officers monitor the video calls to ensure security, promptly disconnecting any conversations that pose a threat or involve inappropriate content. In such cases, the e-visit facility is temporarily suspended.
RCS officials emphasise that the introduction of e-visits is still a project subject to potential changes, and detailed explanations will be provided once the system is approved.
Even though the initiative is expected to improve access to family visits and reduce waiting times for family members outside the prison, its successful implementation will require corrections departments to develop new policies and procedures, as well as invest in the necessary technological infrastructure to address logistical and operational challenges.
