Yango, owned by Russian tech giant Yandex, has been suspended in Togo just months after its launch. The Togolese Ministry of Transport announced the suspension, stating that Yango began operations “in violation of all required administrative procedures and authorizations.” This move raises concerns about the company’s compliance with local regulations and its commitment to passenger safety.
The suspension follows reports of security breaches and complaints about Yango’s operational practices. The Ministry of Transport emphasised the need to ensure that all transportation services in Togo operate within the legal framework and prioritise passenger safety.
This is not the first time Yango has faced regulatory hurdles in Africa. In 2023, the company’s services were temporarily suspended in Cameroon for similar reasons – failure to comply with transport regulations. However, Yango was later reauthorised after addressing the concerns raised by Cameroonian authorities.
Since its launch in 2018, Yango has aggressively expanded its footprint, operating in 13 African countries, including Côte d’Ivoire, and boasting a presence in Europe, Asia, and the Middle East. This rapid expansion, however, has been met with challenges, particularly in navigating the diverse regulatory landscapes of different countries.
Yango’s suspension in Togo highlights the importance of adhering to local laws and regulations when operating in foreign markets. It also underscores the need for ride-hailing companies to prioritize user safety and address concerns promptly to maintain trust and ensure sustainable operations.
Yango’s suspension creates an opportunity for its competitors in Togo’s vibrant ride-hailing market. Local players like Gozem and BKG Speed, which have established themselves by complying with local regulations and building trust with passengers, are likely to benefit from Yango’s absence. This situation also highlights the importance of building strong relationships with local authorities and demonstrating a commitment to responsible business practices.
Yango has expressed its commitment to resolving the issues raised by the Togolese government and resuming operations in the country. The company maintains that it is actively engaged in discussions with authorities to find a solution that addresses the concerns raised.
This incident serves as a reminder that global companies operating in diverse markets must prioritize compliance and adapt to local regulations. It also emphasizes the need for transparency and accountability in the ride-hailing sector, where passenger safety and trust are paramount. The outcome of this situation will likely have implications for Yango’s future operations in Togo and could influence its approach to expansion in other African markets.
