Kenya’s Communication Authority (CA) has introduced a proposal for new licensing rules aimed at cybercafés. These proposed regulations require cybercafés to collect detailed user records, including identification documents, install CCTV systems on their premises, and implement login software on all devices. The proposed changes, outlined in a notice dated December 23, could potentially increase the operational burden on small businesses that already bear the costs of local and national government permits, as well as copyright licenses.
According to the CA, “Public Communication Access Centers (PCACs) that provide internet browsing services must be licensed under the category of internet cafes and adhere to conditions set by the authority, including provisions for record keeping, logging-in software, CCTV surveillance, and identification of persons accessing the service point.”
Cybercafés in Kenya, once considered to be in decline, have seen a resurgence in recent years. This revival is largely driven by the shift of essential government services to online platforms and the introduction of a new basic education system, which has increased the demand for internet and printing services.
The CA has noted that the growing number of internet cafes currently falls outside the scope of the existing regulatory framework, making it challenging to maintain oversight. “The authority now seeks to undertake a review of the unified licensing framework to provide greater clarity on the scope of the various licenses,” the regulator stated.
While the government’s e-citizen platform can be accessed via mobile phones, many individuals still face difficulties in completing forms and submitting applications independently. Despite the increasing penetration of smartphones, cybercafés remain popular in low-income neighborhoods and rural areas. These establishments provide crucial access to government services, such as tax filing and educational resources. With an internet penetration rate of 40.8%, millions of Kenyans, particularly those in rural areas, remain offline and rely on cybercafés for their internet needs.
