With the opening of a brand-new office in Ibadan, OPay has bolstered its physical presence and taken a huge step toward its goal of expanding financial inclusion and enhancing service delivery throughout Nigeria. The opening of this updated facility demonstrates OPay’s dedication to providing millions of people and businesses around the country with safe, secure, accessible, and cutting-edge financial services.
OPay Digital Services Limited officially launched the new Ibadan office during a well-attended event on Thursday, bringing together business leaders, partners, agents, merchants, and members of the media. The new location will function as a strategic support center designed to provide better services for SMEs, merchants, corporate clients, and the large number of OPay users spread across Oyo State.
Elizabeth Wang, Chief Commercial Officer at OPay Digital Services Limited, stressed during the launch that OPay’s long-standing commitment to customer pleasure is reflected in the new Ibadan facility. She claims that while satisfying the needs of customers who prefer in-person assistance, the enhanced location helps the company’s statewide expansion goal. Wang clarified that even while OPay is excellent at providing digital services, many clients still prefer the security of in-person communication. The Ibadan office was established to guarantee that every client, whether interacting online or in person, gets dependable support and a seamless service encounter.
Wang also highlighted the company’s growing presence throughout Nigeria. Although OPay presently has 28 offices across 25 states, she pointed out that the recently opened Ibadan branch is the first completely renovated location in the area. Although the corporation had previously operated in Ibadan, the high standards provided by this new office were not met by the prior arrangement. In order to guarantee uniformity and a better client experience across the nation, she continued, all OPay offices will go through comparable modifications between now and next year.
Wang reiterated OPay’s dedication to safe financial solutions and clarified that clients will continue to take advantage of non-banking services backed by a quick and dependable network. In order to provide safer transactions and boost confidence within Nigeria’s digital ecosystem, she also disclosed that OPay has implemented cutting-edge security technologies, such as Face ID recognition.
Odiase Ikponmwosa, Head of Partnership at OPay, also spoke at the event and underscored the importance of staying close to customers through strengthened physical presence. He explained that the new Ibadan office is a clear demonstration of OPay’s passion for exceptional service delivery, enhanced customer engagement, and long-term support for users across all touchpoints. According to him, the upgraded facility will foster deeper relationships with customers, address their needs more efficiently, and create more opportunities for collaboration and growth.
He further noted that customers should expect improved support structures, expanded partnership opportunities, and more collaborative initiatives as OPay continues to scale operations across Nigeria.
The new Ibadan facility is designed to improve customer experience, expedite issue resolution, strengthen merchant and agent support, and serve as a hub for product demonstrations and partner engagement. It aligns with OPay’s broader strategy of promoting financial inclusion, empowering young people, supporting SMEs, and driving digital commerce with secure and reliable financial tools.
OPay remains one of Nigeria’s leading fintech brands, serving millions of users daily across transfers, payments, merchant services, savings, lending, and more. The new Ibadan office reinforces the company’s mission to simplify financial services and expand economic opportunities nationwide.
