One of Nigeria’s major banks, Stanbic IBTC, has officially launched NCR interactive teller machine (ITM)to allow the bank’s customers to perform full banking activities anytime of the day. The bank said the move is in furtherance of ongoing drive to serve its customers better through excellent and innovative products and services.
The ITM, Stanbic IBTC said, will further enrich customers’ banking experience as it enables them perform banking operations such as account opening, cash deposit and withdrawal, cheque deposit and other general account enquiries like account balance, loan enquiries, card related services, among other functions, without having to use their debit cards.
NCR described the Interactive Teller Machine as a device that offers customers the benefits of both self-service video banking and the branch teller experience combined in one solution. The ITM combines video banking collaboration and remote transaction processing banking technology embedded within the machine to give customers the choice of self-service or connecting with a remote teller in a highly personalized, two-way audio/video interaction.
Obinnia Abajue, executive director, Personal and Business Banking, Stanbic IBTC Bank, said: “The interactive teller machine speaks to our market leadership, which is underscored by our ability to provide innovative financial solutions that help enrich our customers’ banking experience. We are glad to tell our customers and Nigerians in general that full banking service is no longer constrained by time. The special features of the ITM ensure that customers will enjoy round-the-clock full banking service.”
ElSayed Usama, managing director of NCR said: “We are delighted to be partnering with a leading financial institution for the launch of this product. The partnership between Stanbic IBTC Bank and NCR is due to our shared value and vision to provide solutions to customers that will make their lives easier and create exceptional experiences.”
The ITM allows customers to withdraw above the maximum allowable daily ATM cash limit of N150,000 in the denomination of his choice and can make high value cash deposits into his account or the account of a third party.
“Stanbic IBTC Bank will continue to leverage the rich heritage and proven expertise of the Standard Bank Group, to which Stanbic IBTC belongs, to deliver on its promises to customers and exceed their expectations in the provision of innovative and bespoke financial solutions to meet their needs,” Abajue added.
