South Africa’s fourth-largest financial service provider Nedbank has launched the ‘Nedbank Business Hub’, an initiative that includes an online business portal that offers business clients a one-stop-shop for all financial-related services. The digital hub is a single channel that lets business clients apply for new products, transact, request and track services, and set up and maintain user permissions – all in a more safe, convenient, and efficient way.
Ian Carter, Divisional Executive of CIB Transaction Services: Electronic Banking, Payments, and Enablement explains that the platform reaffirms the bank’s commitment to digital transformation in the financial services industry.
“At Nedbank, we understand that the way of doing business has fundamentally changed and that fast, high-quality decision-making is critical for ongoing growth and sustainability. Ultimately, entrepreneurs and business owners are looking for banking tools that provide them with choice, simplicity, and convenience.”
The Nedbank Business Hub
The platform will provide business and client service managers with access to a wide range of products and financial service offerings. The launch of the portal forms part of Nedbank’s aim to drive digital transformation within the financial services sector.
It is accessible to all Nedbank business clients across CIB, Business Banking, and Small Business Services. Users will be able to apply for new products, submit and track service requests through the self-service option or with assisted support from the bank. The service is launching at a pivotal time where there is a shift towards digital services and contactless methods to conduct business transactions.
Poovendran Naidoo, Executive Head of Business Banking Business Integration highlights this in his statement.
“In a post-pandemic world in which remote services are paramount, the Business Hub provides clients with a holistic, simple and secure, digital banking experience at their fingertips.”
Users are assured that the platform has been equipped with the necessary security measures, ensuring that there is authentication and access mechanisms put in place such as the Nedbank Business Authenticator app. This provides clients with peace of mind that their financial service requests and processes are carried out safely.
“At Nedbank, not only do we listen to clients’ requirements, but we also anticipate what it is they need to make their businesses thrive – reduced complexity, increased efficiency, and greater control. Our Business Hub is all about client-centricity, setting the bar for relevance and improving service levels,” adds Naidoo.
