MultiChoice warns its Customers against Scammers

Multichoice today warned its customers against the activities of scammers. The company said it had become aware of several scams on various platforms which target its unsuspecting customers.

According to Multichoice, these scams come in many shapes and forms including:

• Customers receive an email informing them that they have won a cash gift card or huge sums of prize money in a MultiChoice competition or that they’re being rewarded with huge sums of money for being loyal DStv customers. The email then asks the customer to provide their personal details to claim the prize.
• Some DStv customers have received SMSes claiming to be from DStv demanding payment for a DStv Explora account. It threatens action if payment is not made today and includes banking details.
• Scammers are approaching our customers offering them upgrades to DStv Premium. They offer DStv Premium for a fixed one-off fee per year where the customer pays the fee directly to the scammer.
• Scammers posing as DStv-accredited installers are offering customers unrealistic DStv services such as free package upgrades or free DStv for life for a minimal once-off fee.

The company on its website wrote, “There may well be some others out there that we are currently not aware of. While some scams are difficult to identify, there are usually tell-tale signs that can help you spot if something is a scam. Like receiving an email or SMS from someone pretending to be representing MultiChoice or DStv claiming that you’ve won a huge prize for a competition you never entered and for which you must either pay a fee or verify yourself by sending your details

“MultiChoice will never request your details via email or SMS – please do not hand over your personal information to anyone claiming to be from MultiChoice or DStv. Also, do not make payments directly to an individual claiming they are from MultiChoice or DStv – use one of our approved, direct platforms to make payments to your DStv account.

“Always check the email address and be wary of emails containing spelling and grammatical errors. MultiChoice has its own domains for its emails (multichoice.co.za) so we would never send an email from a Hotmail, Gmail, Outlook, safrica.com, or similar account.

“We encourage all customers to remain vigilant at all times. Please do not click on any links in an email or SMS and do not provide your banking details to anyone.”

The company also advised its customers to contact help@dstv.com or engage its platforms on Twitter or Facebook if they suspect something they think it’s a scam.