South African multinational mobile telecommunications company MTN Group has announced it will soon begin rolling out its Mobile Money (MoMo) chatbot across Africa. This follows the trial of the Artificial Intelligence-based service in Cote d’Ivoire during May 2019.
The chatbot will be made available for users in all markets where MTN’s MoMo service is available.
Speaking on the benefits of the new service, Rob Shuter, President, and CEO at MTN Group said, “We are passionate about bringing the power of our mobile money solutions to more than 60 million customers across Africa over the next few years. Harnessing modern technologies like artificial intelligence can improve in scale, how MTN interacts with customers, enabling them to reach us anytime and anywhere, through a variety of channels including social networks and messaging applications. We can also harness the power of artificial intelligence to provide our customers with the right answers to their questions at the right time.”
MTN’s money chatbot will now connect more efficiently its customers with MTN’s MoMo services, including payments, on various social media platforms such as WhatsApp and Facebook Messenger, and via SMS.
Also, there are plans to include the service in MTN’s own newly released advanced instant messaging service “Ayoba”.
Speaking on MTN’s resolve on financial inclusion and the company’s ambition, Shuter said, “We are committed to improving financial inclusion with a range of solutions aimed at addressing the needs of various market segments. While MTN has made great strides in these areas, we will continue working to deliver our vision for MTN to become one of the largest Fintech players across our footprint.”
