MTN Ghana (former Scancom Limited) has been ordered to stop selling new cards and/or adding new SIM cards onto its network because of the deteriorating quality of its network.
This directive given by the National Communications Authority (NCA) and posted on its website reads:
Following the recent spate of service disruptions on the MTN network, the National Communications Authority (NCA) has had to engage Scancom Ltd, on several occasions, on the issues of quality of service degradation (i.e. network reliability, network availability, call drop, call set-up, denial of service etc) being experienced by consumers of mobile services.
In spite of these engagements, network performance on MTN continues to deteriorate.
Consequently, the NCA has directed Scancom Ltd to, with immediate effect, cease selling and/or adding any new SIM cards/subscribers to MTN network until further notice.
Issued by
THE DIRECTOR GENERAL, NCA
Paul Norman, MTN Group Chief human resources and Corporate Affairs Officer said “This ban will not impact existing subscribers of MTN Ghana, and we currently do not expect this to have a material impact on the performance of the business for 2012.
“MTN is actively engaging the regulator to address their concerns and hope to have a speedy and amicable resolution of the matter.”
MTN Ghana has 11 million subscribers and more than 50 percent market share.