MTN conveys its apologies to its customers in South Africa that have been affected by service disruptions in the last two weeks.
According to MTN, as the network adapts to increasing demand, it needs to re-engineer its network in certain parts of the country to ensure that it is of an acceptable standard and is capable of satisfying their needs of the customers.
“The adjustments were many and they included reviewing how we can optimally utilise the existing spectrum, which entailed re-configuring the current allocation of our spectrum. This exercise is aimed at providing customers with improved coverage and quality of experience”, says Eben Albertyn – Chief Technology Officer at MTN SA.
He also explained “Further to this review, a technology refresh of parts of the network took place, which included upgrading the technology level of our equipment; this resulted in intermittent service disruptions being experienced in and around metro areas.
“Load shedding also exacerbated our disruptions. It must be noted that in the event of a power failure, MTN base station are powered by batteries or generators. The majority of the network sites use batteries for backup. These batteries have a limited backup time, and recharging them takes time. Furthermore several hundred sites have been vandalised and batteries have been stolen in recent months. Where possible, MTN has been deploying these batteries to all sites to alleviate the impact of power outages. However, MTN has not been able to cover 100% of its sites yet.
‘We are working tirelessly to ensure there is minimal impact on services and are planning for a speedy completion. We are aware that the demand will spike over the festive season and we remain confident that these interventions will bolster our capacity to meet expected traffic,” adds Albertyn.
