Microsoft confirms more job cuts targeting customer service, support, and sales teams

Microsoft revealed a new round of job cuts that will affect various roles in support, sales, and customer services a week after the start of its 2024 fiscal year. The revealed cuts extend beyond the 10,000 global layoffs which Microsoft had previously announced on January 18.

For Microsoft, whose fiscal year 2023 ended on June 30, making the decision to restructure some of its business as it begins a new fiscal year is not uncommon. The news about layoffs at Microsoft was confirmed by GeekWire, although specific details were not provided.

Organisational and workforce adjustments are a necessary and regular part of managing our business. We will continue to prioritize and invest in strategic growth areas for our future and in support of our customers and partners.

Microsoft spokesperson

In January, CEO Satya Nadella issued a memo, indicating the company would change its hardware lineup and consolidate leases. Microsoft filed a notice Monday saying it would cut 276 people in its home state of Washington. Of those, 66 are virtual.

For further insight into the nature of these job cuts, multiple LinkedIn posts have emerged, shedding light on the affected areas. Sales positions and customer support across teams, geographies, and roles are reportedly being targeted.

Along with Microsoft, other prominent technology behemoths like Meta, Google, and Amazon have also made adjustments to their workforce this year. These companies had previously expanded their headcount rapidly to meet the surging demand caused by the Covid-19 pandemic. However, as market conditions have evolved, they have now scaled back their operations.