As is normally the case at the end every year, I like to do a blog post on what I saw at the biggest trends in technology in Kenya from a somewhat personal perspective? Naturally, there are many other significant things that happened from a technology standpoint in 2015 in Kenya but these are the 10 that really stood out for me:
On-demand digital services exploded
Uber. Easy Taxi. Sendy. Airbnb. YouTube. Apple Music. Even Netflix. All of them found traction in Kenya in 2015. After a relatively slow start for some of them this became the year that everyone fully leveraged the mobile Internet, smartphones and mobile apps to truly transform their lifestyles with on-demand digital services. Case in point for instance in my case is that I can’t remember the last time I used a regular taxi instead of an Uber or Easy Taxi. Its ridiculously convenient and cost-effective. Kenya’s taxi industry has been disrupted for sure.
Television in Kenya is also being disrupted by on-demand services like Netflix and YouTube to the detriment of established broadcast television businesses like DSTV (speaking of which, have you noticed that everyone has essentially shut down their DSTV subscriptions?). Everyone is streaming everything, on-demand. In a sense, even after all the drama on the move to Digital TV in Kenya, people would rather stream video via the Internet on their own terms. On-demand digital services as a collective will only become more pervasive in 2016 and beyond in Kenya
Safaricom (finally!) launched an M-Pesa API
In late 2015, after waiting for close to 4 years, Safaricom finally launched its M-Pesa Application Programming Interface or API for short. The M-Pesa API is essentially the holy grail that mobile app developers have been waiting for ages to arrive where mobile money transactions concerned. Using the M-Pesa API, mobile app developers and by extension mainstream businesses will be able to leverage the full potential of monetizing products and services in a seamless manner via digital channels such as e-commerce enabled websites and mobile apps. The prospects are huge in this space given that Safaricom’s M-Pesa has over 22 million users as of this writing – thats over 50% of Kenya’s population. The M-Pesa API opportunity is still very much at a nascent stage so expect to start seeing major developments in this area over the next few years as it matures and becomes ubiquitous to digital commerce in Kenya
Budget smartphones got really awesome
I’m not sure when it happened exactly but sometime in 2015 budget smartphones in Kenya got really awesome. This meant that you could spend under Kes. 10,000.00 and still got a smartphone that was every bit as capable as a device that was more than double the price. Everything about budget smartphones got awesome in Kenya in 2015. Displays got bigger and better. Battery life improved enormously. Processors and memory increased massively. The fit and finish got premium. They ran latest versions of mobile operating systems like Android Lollipop. The obvious impact of really great budget smartphones in Kenya is that they sold like hotcakes and as a result feature phones are fast going the way of the dinosaur. Thanks to an increasing appetite for mobile apps as well that enable instant messaging and social media, everyone wants a smartphone these days including Mama Mboga – its a no brainer – and really good budget smartphones are making this a reality in Kenya.
Mobile Internet data costs dropped by over 70%
In the early part of 2015 Airtel launched their disruptive mobile offering called UnlimiNET. The data bundles offered under the same were radical! mobile Internet suddenly a lot cheaper to the extent that many new subscribers signed up. Safaricom, being Safaricom, were quick to respond and also dropped their mobile data bundles pricing by a massive factor. I did a quick calculation and on average mobile data costs are now over 70% less than what they used to be. As a result, whereas previously Kes. 1,000.00 got you 1GB of data, you now get 3GB of data – 3 times as much data! This has changed consumer behaviour around mobile data use as we are now not as sensitive as we used to be with mobile data costs, thereby enabling us to fully explore anything and everything thats possible on our mobile devices. To a large extent, the rise of on-demand services in Kenya could be partly attributed to inexpensive mobile data.
Mobile app-based lenders started disrupting banks
This trend is only beginning but its getting huge already and banks in Kenya are getting disrupted whether they know it or not. Basically, mobile apps like Mkopo Rahisi, Branch, Pesa Sasa and Saida are fast gaining currency as disruptive lenders who leverage big data, algorithms on social media like Facebook, and mobile money transactions history to issue near-instant unsecured loans via mobile money. The loans that these services issue target Kenyans who need loans really fast and can pay back in a matter of days that they normally would never be granted by a bank or more traditional micro-lender. The interest rates are quite high but the allure of speedy loans and a reliable mobile-app based offering are changing the financial services technology space (i.e. fintech) in Kenya as far as consumers are concerned – banked or unbanked.
Smart mobile everything continued to be the main thing
Smart mobile everything is a phrase I coined a few years ago when describing the perfect trifecta of inexpensive smartphones, mobile internet and mobile money in Kenya. This trend continues to be super important in driving Kenya’s digital ecosystem growth in a unique and aggressive manner. The numbers do not lie since according to the latest report from the Communications Authority, Kenya has almost 90% mobile penetration and over 70% Internet penetration. At the same time, broadband internet is still 99% mobile and has over 6 million subscribers as of this writing. There are many more metrics to support the growing significance of the smart mobile everything phenomena in Kenya but the most important takeaway is that this where the real action in digital lies.
Social media got really huge
Social media continues to gather momentum with likes of Facebook approaching 5 million users in Kenya as of this writing. Instragram was clearly the breakout social media platform in Kenya this year and my estimate is that anywhere between 2 to 3 million Kenyans are on it? My argument here is that some users from Kenya on Instagram have over half a million followers which suggests that my estimate is NOT far fetched. Other platforms like Twitter and Linkedin have close to 2 million users and my estimate is that the YouTube probably has over 4 million users. Snapchat is gaining popularity and probably has anywhere from half a million to a million users as of this writing, comprised largely of Kenyan youth. Collectively, my best guess is that Kenya has between 6 and 7 million social media users which is significant whichever way you look at it.
Digital media consumption accelerated
In 2015, digital media consumption in Kenya accelerated thanks to social media and on-demand digital content platforms. Increasingly, no one is really watching broadcast television unless its news or that sort of thing. The majority of consumption is going mobile and online with social media being a key driver behind this trend. I got some numbers this year from Google that suggest digital media consumption in Kenya is now close to 25% of all media whereas digital advertising is only 4% of all media spend. This means that digital media consumption is already ahead of many traditional media and yet digital ad spend is NOT yet on par, even as its growing massively.
Kenya’s E-Government initiatives took off
E-Citizen. E-Visa. iTax. E-Government services in Kenya really took off in 2015. You now can apply for new passports, drivers licenses, visas, etc, all online. This has been a major boon for many Kenyans who cannot access other services like Huduma centres by virtue of the fact that they are not in the country or live and work in highly remote locations. The Kenya Revenue Authority’s iTax launch was a massive success and many businesses and individuals are doing their tax returns online. Going forward, Kenya’s E-Government initiatives will become more pervasive to the extent that we will wonder how we ever lived without them.
Kenya achieved 20 years of being on the Internet
One metric that no one seems to be talking about is that Kenya achieved 20 years of being on the Internet in October 2015. Indeed, I can recall quite vividly recalling when this happened in Kenya all those years ago on a pokey analogue leased line at the Africa Regional Centre for Computing or the ARCC as it was known then. The Internet was super slow and it was mesmerising watching websites like Yahoo! and CNN loading back then. The Internet has come a long way after 20 years in Kenya to the extent we cannot do without it. Many of the pioneers of the Internet in Kenya 20 years ago have all but disappeared but the Internet is here to stay and has transformed Kenya to be known by the moniker of the Silicon Savannah.
