Jumia, the leading online shopping destination in Africa, has been adjudged the overall best organization in 2015 Customer Service (CS) practice in Nigerian e-commerce landscape.
This award clearly signifies a strong desire and commitment to creating a convenient ecosystem where everyone across Nigeria can shop with ease. It plainly asserts Jumia’s position as the preferred Ecommerce mogul and its desire to conquer the Nigerian digital space.
The Nigeria customer service awards (NCSA) which was sponsored by Konga and DHL, is the prestigious annual awards that celebrates service excellence in Nigeria, by recognizing companies that deliver effective and exceptional customer service.
This year’s Customer Service Excellence Awards put Jumia’s Customer delivery to the test and elicited an unprecedented number of nominations, field research by NCSA team asking various customers about Jumia’s service delivery and a surprising sum of 302 mystery shoppers across Nigeria testing the sterling qualities of the Jumia Customer Service team.
You would recall that amongst many of Jumia’s laudable customer service initiatives this year, a multi-lingual contact center was introduced, the first of its kind in the e-commerce sector and a thorough mode of customer engagement via the different social media channels.
While commenting, Managing Director of Jumia Nigeria, Fatoumata Ba said, “Since Jumia’s first day back in June 2012, our first and foremost objective has been to provide an excellent, world-class customer service that makes our customers want to come back and vouch for us. This award is a recognition of our dedication and a strong encouragement for us to aim even higher!”
