inDrive expands into Lesotho

The US-based e-hailing company, inDrive, has been expanding across Africa. Recently the company obtained a license to operate in Kenya, and is now offering services in Lesotho. Yesterday inDrive announced the launch of its ride-hailing service in the country, saying this is part of the company’s continued expansion throughout Southern Africa.

In contrast to traditional ride-hailing applications, inDrive allows drivers and riders in Lesotho to choose their own charges rather than complying with costs set by algorithms, according to the company.

Passengers can describe their trip and make a fare suggestion, while drivers can accept, decline, or make a counteroffer without penalty. Consider the fare amount, car type, projected arrival time, and driver ratings while making your pick. Drivers can choose profitable and convenient requests.

The company further stated that in Lesotho, the service fee has been eliminated, allowing drivers to keep 100% of their revenues. This no-commission offer is valid for six months, before reverting to the usual cost.

There is a clear need for a new approach to ride-hailing.

InDrive’s unique fare negotiation model empowers drivers and passengers to agree on a price without algorithmic restrictions. We believe that this method offers a sound solution to many current challenges in the Southern African ride-hailing market.

Vincent Lilane, Business Development Representative for Southern Africa

Furthermore, the firm stated that safety is a key priority for inDrive and that thorough background checks are performed on drivers, including the verification of required paperwork and licenses. “Passengers are encouraged to rate their rides, providing insights into driver behavior and service quality,” said the company.

How the App Operates:

1. A registered user accesses the inDrive app to specify pickup and drop-off locations. Nearby drivers with verified documents get notified with the passenger’s pickup spot and suggested fare. They can either accept this fare or suggest another.
2. The driver can check the drop-off location (Point B) before agreeing to the offer.
3. Once the fare is agreed upon by both parties, the driver picks up the passenger, and the journey proceeds as normal.
4. After completion, both the passenger and driver can rate each other and leave feedback on the InDriver platform, contributing to enhanced service quality.