GTBank apologises for issues with mobile app update

GTBank Plc. has apologised for the issue with its mobile app update which has disabled access to customers’ accounts through the mobile app.

At the beginning of the month, the bank sent out an email to all customers telling them to expect exciting changes to its mobile banking app, GTWorld. It also informed customers that the update would be automatic. This meant that customers who set app update to automatic, would automatically wake up to see the new app after the bank update scheduled for 12th of July 2023. The bank also added that it would discontinue support for the current version of the GTWorld on August 12th, 2023.

However when I, as a customer got the update, I tried to login which required that I key in my phone number on one of the screens and type in an SMS code which I was supposed to receive within one minute.

I waited for the code but I did not get it. For two days, I tried it but did not receive the code. I then went on to Twitter to find out if I was the only one. I realised that GTBank was trending for the same issue.

There was not way to roll back the update so I had to resort to Internet banking to carry out my transactions.

On Saturday, the 15th of July, I got an email from GTBank acknowledging the issue

According to a statement.

We are aware that as a result of the recent update we initiated on the GTWorld Mobile Banking App, you have been unable to log in to the App.”

First, we would like to sincerely apologize that we couldn’t deliver the new GTWorld App to you seamlessly as we had communicated.” it added.

Whist we are working round the clock to resolve the issues with accessing the App, we would like to kindly appeal that you use our Internet Banking for your online banking needs.

• For online banking, kindly go to www.gtbank.com and log in to Online Banking using any of the following: the same User ID and Password you use on GTWorld or Bank Account Number or Mobile Number or Email.
• If you do not have a hardware token, please generate e-tokens for completing transactions on Internet Banking by dialing *737*7# or by downloading our e token App via the Play Store or App Store.
• If you have forgotten your password, you can easily reset it on the Online Banking log in page or call GTCONNECT for assistance.

We are grateful for your understanding and thank you for banking with us.

We are always here to help you with all your enquiries or complaints. You can reach us via our 24 Hours Contact Center and via WhatsApp on 0904 000 2900”.

It is hoped that the bank will sort this out as soon as possible.

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Update…..Tried again in the evening of Sunday 16th of July and I finally got the code via SMS and I was able to login.