Glovo has set up Glover Technical Center enhance customer service and job creation.
The new Nairobi center has created 75 jobs to locals, bringing Glovo’s employee count to a total of 1000 people.
The Glover Center is expected to improve the efficiency of service for Glovo’s riders and consumers alike.
Glovo has also set up a second facility in Westlands, Nairobi.
The on-demand delivery startup aims to provide faster and localised rider, and customer support. It also targets to improve the speed at which deliveries are made on its platforms to less than 45 minutes.
Glovo Kenya, General Manager, William Benthall, said, “This is a major milestone in Glovo’s expansion in Kenya and for our broader vision of providing unparalleled convenience and customer experience to our users. Our overriding objective is to put our customers first. As we grow we are ensuring that our infrastructure and facilities keep pace.”
He added, “We are also really proud that Glovo is creating 75 new jobs in Nairobi. As well as major income-generating opportunities for our local partners who list their products on the platform. Including supermarkets, cooking gas, pharmacies, and restaurants ranging from Big Square to Kibanda Express.”
Glovo is in direct competition with Sendy, Uber Eats and Bolt Food.
Glovo facilitates the delivery of services, food, drinks, gifts, among others.
