Tech giants Gensys and Interactive Intelligence have announced their merger. Both companies said they are highly complementary companies focused on improving the customer experience as leaders serving adjacent market segments with complementary solutions.
“This positions the combined company to deliver more innovative, omnichannel solutions that span the needs of customers of all sizes and every level of sophistication, including complementary Interactive products such as unified communications and collaboration tools,” they said in an email.
They said all three of the Interactive Intelligence product lines (PureCloud®, Cloud Communications-as-a-Service℠ (CaaS) and Customer Interaction Center™ (CIC)) will be important go-forward products offered by the combined company. Protecting and supporting our customers’ technology investments is a priority.
“Investment in the full product portfolio of both companies is important to realize a common mission of powering the world’s best customer experiences at scale, anytime, anywhere – over any channel, in the cloud and on-premise. Once the transaction has closed, the combined teams will work together to develop a unified roadmap that draws from the best capabilities and strengths of both companies, providing enhanced offerings to our customers.”
Until the transaction closes, Interactive Intelligence and Genesys will continue to operate as separate businesses. They said this transaction best positions both companies to deliver on a joint mission of powering the world’s best customer experiences at scale, anytime, anywhere – over any channel, in the cloud and on-premise.
