Facebook Reportedly Employs WhatsApp Moderators Who Read Your Messages

Facebook-owned messaging service WhatsApp is used by billions of people around the world isn’t as private as Facebook says it is or you may think it is. Does it surprise you? …well, not me! Remember in 2018 WhatsApp founder Jan Koum resigned from his position at Facebook, reportedly over privacy issues. We all know that the service touts privacy at its core, and Facebook says it can’t read messages sent between users. But Facebook is reportedly paying teams of contractors around the world to read through WhatsApp messages and moderate the content therein — reading and moderating their supposedly private messages.

As a new ProPublica investigation reveals, Facebook employs, “more than 1,000 contract workers filling floors of office buildings in Austin, Texas, Dublin and Singapore, where they examine millions of pieces of users’ content.” And those contractors or WhatsApp Moderators, which Facebook acknowledges, reportedly spend their days sifting through content that WhatsApp users and the service’s own algorithms flag.

A Facebook representative told Insider that it allows users to report abuse, and those reports are then reviewed by contractors. When a user reports abuse, WhatsApp moderators are sent “the most recent messages sent to you by the reported user or group,” according to WhatsApp’s FAQ. Facebook is still unable to listen to personal calls or read messages sent through WhatsApp, according to Facebook, due to the service’s use of encryption.

WhatsApp is founded on so-called “end-to-end” encryption, which means that messages are scrambled before being sent and only unscrambled when they’re received by the intended user. But when a user reports abuse, unencrypted versions of the message are sent to WhatsApp’s moderation contractors, ProPublica reports.

A WhatsApp spokesperson at Facebook said in a statement: “Every day WhatsApp protects over 100 billion messages with end-to-end encryption to help people communicate safely. We’ve built our service in a manner that limits the data we collect while providing us the ability to prevent spam, investigate threats, and ban those engaged in the worst kind of abuse. We value our trust and safety team who work tirelessly to provide over two billion users with the ability to communicate privately.” 

Facebook has owned WhatsApp since 2014, when the social media giant purchased the then-nascent messaging app for $19 billion.