Telecoms company, Etisalat Nigeria is the only telecoms company in Nigeria that was not sanctioned by the Nigerian Communications Commission (NCC). According to the regulatory agency, only Etisalat met all the key performance indicators (KPIs).
Other networks – MTN, Globacom and Airtel will pay about N648 million as fine for offering poor service quality and for breaching the KPIs.
“After collating statistics from the network operating centres of the operators in the month of January, discovered that the services provided by MTN, Airtel and Globacom fell below the KPI published by it in 2013,” NCC said in letters addressed to the telecoms companies.
Globacom was penalised, N277.5 million for three breaches, while MTN and Airtel got sanctioned N185 million each for two breaches. According to the letters conveying the breaches and sanctions, the NCC set four critical KPIs – Call Setup Success Rate (CSSR), Drop Call Rate (DCR), Traffic Channel Congestion (TCHCONG) and Stand Alone Dedicated Control Channel Congestion (SDCONG).
With a target of 98 per cent for CSSR, MTN, Airtel, and Globacom failed to meet the target in January. They scored 96.85 per cent, 96.99 per cent and 96.89 per cent respectively.
In the DCR category, NCC set a target of 1 per cent. The audit report referred to by NCC in its letter stated that for the month of January, MTN and Globacom failed to meet the target, while Airtel exceeded the target with a score of 0.84 per cent.
For the SDCONG KPI, with a target of 0.20 per cent, Airtel and Globacom failed to meet the target, scoring 0.40 per cent and 0.58 per cent respectively, while MTN exceeded the target with a score of 0.17 per cent.
For the last KPI, TCHCONG, with a target of 2 per cent, all the three networks exceeded the target, as MTN scored 0.55 per cent; Globacom – 0.79 per cent; and Airtel – 0.79 per cent. In summary, MTN failed to meet the targets set in the Quality of Service Regulations for the CSSR and DCR computations; Globacom failed to meet the targets set for CSSR, DCR and SDCONG computations; while Airtel failed to meet the targets for CSSR and SDCONG computations.
