Bolt Empowers Drivers with New Feature Tailored for Efficient Earnings

Bolt, the popular e-hailing service, is making significant strides to improve the experience for its driver-partners across Africa. With new features introduced in South Africa and Nigeria, the company aims to provide more earning opportunities and benefits for its drivers while enhancing the overall quality of its service.

In South Africa, Bolt has unveiled the ‘Driver Destinations’ feature within its driver application. This innovative feature allows driver-partners to input their final destination in the app and select from multiple ride requests that align with their route. This means that drivers can now earn while heading home or to their destination, thereby maximising their earning potential and reducing empty rides.

The introduction of Driver Destinations comes in response to feedback from Bolt’s extensive network of fleet, driver, and courier partners, who highlighted the challenges they face in picking up riders on their way home. By addressing this issue, Bolt aims to improve driver satisfaction and ensure a smoother experience for both drivers and riders.

Sandra Suzanne Buyole, Bolt’s PR Manager for Africa, emphasised the importance of investing in driver satisfaction and providing flexible earning opportunities. She stated, “Driver Destinations is the newest upgrade to the Bolt Driver app, which provides more flexible earning opportunities for driver-partners and ensures the availability of our ride-hailing service for riders.”

In addition to Driver Destinations, Bolt has been rolling out various other enhancements to its driver app ecosystem. The Bolt Rewards program offers tiered rewards and in-app discounts based on points accumulated through completed rides, providing drivers with additional benefits and incentives. The Driver Compliments feature allows riders to recognize exceptional service from drivers, further motivating and incentivizing positive interactions.

Meanwhile, in Nigeria, Bolt has introduced fuel and insurance discounts for driver-partners as part of its Bolt Rewards program. This initiative aims to help drivers manage their fuel costs amid rising fuel prices and provide them with insurance coverage for unexpected repair costs. By offering these benefits, Bolt demonstrates its commitment to supporting its drivers and ensuring their financial stability.

Bolt’s efforts to enhance the driver experience extend beyond South Africa and Nigeria. The company has recently expanded its operations to new markets, including Egypt, Botswana, and Zimbabwe, offering commission fee waivers and other incentives to drivers in these regions. This expansion reflects Bolt’s dedication to empowering its driver community and providing them with opportunities for growth and success.

As Bolt continues to innovate and invest in its driver app ecosystem, the company remains committed to delivering a high-quality ride-hailing experience for both drivers and riders across Africa. With features like Driver Destinations and Bolt Rewards, Bolt is setting new standards for driver satisfaction and redefining the future of transportation in the region.