The Nigerian Postal Service (NIPOST) is undergoing a sweeping transformation designed to reposition it as a modern, technology-driven institution aligned with Nigeria’s digital economy and global best practices. At the heart of this ambitious agenda is a decisive shift to a fully cashless payment system across all post office counters, set to take effect on July 1, 2025.
Announced by Postmaster General and CEO Tola Odeyemi, the reforms are not only about technology upgrades—they are part of a larger vision to restore public trust, improve service delivery, and align with the Renewed Hope Agenda of President Bola Ahmed Tinubu. Under the theme “Change of Renewed Hope Berths at NIPOST Shores,” NIPOST is embracing a performance-driven culture with an emphasis on innovation, accountability, and customer focus.
From July 1st, customers will no longer be able to make cash payments at post office counters. Instead, all transactions will be processed through approved electronic channels. This shift, NIPOST says, will ensure faster, safer, and more transparent services while reducing the risk of theft and human error.
“This is a crucial step in our modernization journey,” a statement from the agency read. “We are assuring Nigerians of a revitalised NIPOST that delivers superior service and embraces the future.”
Beyond going cashless, the postal agency is also rolling out a performance-based reward and recognition system to encourage excellence among its workforce. Simultaneously, strict disciplinary mechanisms will be enforced to uphold ethical standards and institutional integrity. These efforts are aimed at creating a results-oriented culture that supports national development goals.
A notable part of the reform agenda is a strong focus on stakeholder engagement and transparency. The leadership has pledged to improve feedback mechanisms and enhance public communication so that citizens play an active role in shaping the future of NIPOST. “Transparency and open communication will be a cornerstone of the new NIPOST,” said Odeyemi.
In response to persistent public confusion, the agency also clarified its role regarding stamp duties, emphasizing that while NIPOST produces postage stamps to authenticate documents, the responsibility for stamp duty collection rests solely with the Federal Inland Revenue Service (FIRS).
The transformation is being driven by a collaborative leadership team. NIPOST acknowledged the steadfast support of Dr. Bosun Tijani, the Honourable Minister of Communications, Innovation and Digital Economy, whose advocacy for institutional reform has been instrumental. Praise was also extended to Barrister Isaac Kekemeke, Chairman of the Governing Board, for his strategic oversight and commitment to public service.
The reforms mark a pivotal moment in NIPOST’s evolution from a legacy postal agency to a citizen-centric, future-ready institution. As digital infrastructure becomes central to service delivery in Nigeria, NIPOST is positioning itself not just to remain relevant, but to lead.
“We are not just rebranding,” said Odeyemi. “We are rebuilding. Our pledge is simple: to connect Nigeria, deliver lasting solutions, and improve the lives of every citizen we serve.”
