Sometime in February when I was in Mutare, one thing that caught my attention was Econet’s new service center under construction. A service center is an organizational unit which provides a specific service or product, or a group of services or products. Also called support center. Now with such great understanding of what a service center is, and the benefits it brings to customers, Econet Wireless, the largest mobile network operator (MNO) in Zimbabwe, will be opening a new service centre in Mutare in a bid to enlarge its retail footprint and further widen its product and service distribution.
The centre is expected to be complete this month of March and to be officially launched in April.
Econet Manicaland General Manager Mr Parshon Muranganwa said the opening of the new centre was in line with the company’s distribution strategy, aimed at bringing its products and services within its customers’ reach.
“Our goal is to create customer convenience by making our products and services as accessible to our customers as possible,”
He said the new service centre would offer customers a wide range of Econet products and services, including new SIM cards (or lines), SIM card replacements, device sales, bulk airtime purchases among others.
Econet is creating more space to service their clients for all its business units, hence, the building will house all the Econet business units in one environment.
The business units within Manicaland include Higher Life Foundation, Kwese, EcoCash, Ecosure, Econet Mobile Network, ZOL, Connected life style and Ownai. Higher Life Foundation is the corporate social responsibility arm of the business which deals with scholarships.
As the business keeps witnessing major growth in their customer support over the years, it’s creating better and customer friendly space. With the new service center all our customers, will now be served from one centre not two as with the current set up.
They’re customers who travel great distances to Mutare for basic services, from places like Chakohwa, Bocha and so forth. Now having that in mind, that some of these customers are the elderly, who may also find bus fares to be of a major constrain, thus apart from their health concerns and time consumed.
Mr Parshon Muranganwa also commented on that ;
“We noted that some of our customers are traveling great distance to come and get basic services in Mutare.”
“We are looking at eliminating these distances by getting closer to all our customers. We are appealing to all Rural District Councils to give us spaces to build our flagship shops within their respective districts for the benefit of our customers.”