Apple has confirmed it is working to fix a recent issue of the iPhone X becoming unresponsive in cold weather.
An affected iPhone X user shared his experience on a Reddit thread saying
I’ve noticed that my iPhone X screen becomes very unresponsive as soon as I step outside. It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn’t register my finger. It’s very noticeable. Is anyone else having this problem?
Edit: possible other explanation might be the drastic changes in light that are causing problems.
Edit2: looks like some people are having issues while others are not. Might be different colors/sizes of iPhones that were affected. Can we get Apple to investigate?
Apparently many iPhone X users in the colder parts of the world have been complaining that the screen becomes unresponsive as soon as they step out outside the comfort of their homes into the cold.
An Apple spokesman told a blog The Loop “We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update.”
Apple also has some advice on this issue:
Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behavior to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures.